We need a code enforcement Superhero.

Cory: Our unofficial and unpaid transportation director.

I have explored all my options in trying to resolve my issues with all the illegal cab companies in town, I started with the mayor who shuffled me to the city attorney’s office. I have emailed the city attorneys who assure me all is well or maybe it isn’t, and we will just wait and see. But we will prosecute.

I can document my paper trail for over two years and the few times I went to city council meetings where I was admonished by both a council member and the city manager. This year we do not have any hurricanes to blame, of course Abraxi taxi weathered both storms and had our city medallions those past two years. We have been setting the transportation bar very high since our inception and are becoming frustrated as our competitors try to limbo under the lowest rungs possible. These statutes need to be enforced now.

The city, city attorneys, and Sax taxi colluded together to upgrade the vehicle for hire codes and regulations. This was put forward by Historic City News. And there was a resolution passed. From my understanding, behind closed doors, and a deal was struck to help form a monopoly. We certainly were not consulted. And in the end, this never materialized. Integrity won the day. Sax taxi went belly up on the ideas put forward in secret.

My issues are that no one is being held accountable for either enforcing and policing the new policies approved by the commission. I have been more then patient in voicing my concerns and now am at the end of my rope. Since Sax taxi no longer exists and code enforcement and the city attorney’s office will not take my concerns seriously perhaps we should no longer have any regulations. The city cannot or will not ensure all local companies are complying. Some companies have not honored this policy for years. And like gypsy cabs are unregulated, dangerous and illegal.

I also do not understand how you let rideshares operate here with no oversight. They cause congestion, break traffic laws and exploit the city codes I am required to adhere to. How can you allow them to use taxi lights, park willy- nilly with flashers on and transport our city guests with no rhyme or reason on who is working as a non-documented or fully insured driver? Let’s be honest there are little to non-existent background checks. And since they falsely claim they are not taxis, taxi dome lights should be outlawed.

So please investigate my concerns that everyone else has ignored, albeit assuring me that I have nothing to be concerned with. It is past the time frame for medallions and I bet that the majority of taxi companies, pedicabs, low speed vehicles and the most egregious of all: hotel shuttles, again will thumb their noses at the city knowing that they will face no fines or penalties.

My mistake in the past may have been going to the generals hoping orders would be whispered down the chain of command when as usual it is the NCOs non-commissioned officers who get things done. My next step may be the free press who has been somewhat critical of this city council in the past, or legal counsel to protect my business, our employees and the many tourists that visit the Ancient city. However, we would prefer that the police would start issuing warning then perhaps fines. Our intentions are not to embarrass anyone we just want justice.

The new assistant attorney tried to assure me that he was no blower of smoke, but all I am getting from the city government are gale force winds with gusts of smog to either obfuscate my concerns or just hide complacency in plain sight, whilst we are transparent and compliant. Again, all we ask is for a level playing field and for those companies that can not or will not abide by the city edicts in my opinion their charters should be rescinded. Am I being naïve that thinking the city should protect local legal entities?

So, Cory as acting taxi commissioner can you help us out. My managers and dispatchers are on my case as we can not keep drivers because these gypsy cabs are stealing food from their families. This has nothing to do with the state. These are regulations the city has dictated yet will not or perhaps is ill equipped to enforce. Perhaps you can find the correct department that controls enforcement as I have not had any success. We thank you for your time and realize that this is not exactly what you do but perhaps this letter might find its way to someone that can help us with this situation.

What makes a great taxi customer? The Tao of taxi etiquette!

 

We do field many calls daily. We try to take care of our VIPS first. These are the customers who have been with us since we began Abraxi Taxi almost 10 years ago. Our next priority would be locals followed by the many tourists who visit us here in Saint Augustine Florida. However; if we did indeed pick you up and dropped you off somewhere here in the Ancient City, we feel an obligation not to leave you stranded: no matter where or what time. So please listen to what the dispatcher is putting down to ensure your safe and timely return trip home.

We do not surge price. Generally, what you paid coming in will be the same amount you fork over on the return trip. What I would like to do here is address a little taxi etiquette here on what the dispatcher needs to know and what sets apart the better client is the ability to articulate and listen.

The superior customer will give us the location, the number of people in the party and the location to where they want to be taken. Sometimes they may call ahead and set up what we label a time call. If they are in a noisy spot they will have the courtesy to find a quieter spot before calling. Now when we pull up at the allotted time these incredible humans will be ready to go. If you give us the “I will right out finger”, you may get the “Merry Christmas middle digit”, in return. The most exceptional taxi cab rider will be punctual. These wondrous creatures would never attempt to eat or smoke in their divine chariots. And all personal hygiene tasks will be completed before your designated driver arrives.

Upon decabbing and after paying the freight these awesome demi-gods will thoroughly check that they have all their personal belongings. If for some reason Houston has a problem and the driver has experienced some technical trouble, they are eagerly waiting by their communication device anxiously awaiting our call and promptly answering their phone or replying to text messages.For those infrequent times we may be running behind. They never call us repeatedly as if we can make our taxis drive any faster, control our quirky Bridge of Lions, or crazy traffic patterns around the Plaza De Constitucion. When they do call us, it is from a phone from this century that is crisp and clear. Yet never tells the dispatcher Merry Christmas. Now we know sometimes the best laid plans go awry but calling and cancelling cab service as we are pulling up into your driveway is unacceptable and you will suffer apocryphal retribution. Sometimes the superior customer may ask us a price and decide that we may be too steep. I understand some cab companies charge less, but, please never tell me what another company charges: just take that company.

The keys to becoming a superior taxi fare are brevity, clarity, punctuality, generosity, loyalty, patience and good natured-ness. We understand being under the weather and just having one of those days, however; being miserable, irascible and ill-mannered every day just can not help your personal mental health or help you move forward in this wonderful journey we call life. Remember the superior taxicab client never uses ride shares or at a minimum will not utter that criminal empires name Uber!

TAXI VAMPIRE

 

I might posit that the 3 biggest health threats that confront an average cabbie are smoking, bad diets and lack of exercise, in my case, working the graveyard shift will be lower levels of vitamin D. Which,besides bone growth,seems new studies link deficiency to colon cancer and heart disease.

Long hours sitting and driving around to make a living certainly has its rewards but there are some serious opportunities to fill in the voids with a series of self-destructive behaviors.

Smoking cigarettes can be a huge health detriment and with, at times, the nightly doldrums, it is easy to smoke a pack or more a day. Quitting is brutal, and though there is not much data on vaping, it must be less a detriment to your well-being. Your dentist will applaud your smoking and sugar cessation. Bad gums, periodontal disease is a very expensive non-reversible condition that has also been linked to heart disease. Giving up tobacco products has an immediate beneficial impact on all aspects of health. And with the adherence to a better diet and exercise regimen a much-improved outlook on life, a more solid footing in terms of mental health.

The next mouse trap to avoid are fast food places. I will not name them; for what I think and believe about them, is most unkind. The obesity and diabetes rates: especially in our young are abhorrent, and these purveyors of poison bear much responsibility. Parents are not providing happy meals they are promoting child abuse in my view and what drives this and and the tobacco industry is just straight up immoral and unadulterated greed. Thank goodness we have Big Pharma to provide expensive drugs for high blood pressure, high cholesterol and valium so we don’t give a crap! So please try to eat healthier and consume less sugar. We could look at this sugarcane industry in Florida and deduce the dying wildlife on our beaches might be a by-product. Be smart! Live longer! Be happier!

The one thing we have more control over would be exercise. I just sit in a cab all day and do find that going to a gym is a hard choice to make. So, after I stopped smoking and changed my diet to a much healthier one,I still was not really losing any weight. My blood work came back up mostly okay. Low on Vitamin D and a bit high on a thyroid test. So, first thing I try to do here in sunny Saint Augustine Florida is to find a spot to meditate and absorb the rays. This I believe turns the cholesterol on the skin, the largest organ we have on our body, into”D”; hence its nickname the sunshine vitamin.

Depending how things go eventually I might venture over to the amphitheater where I try to do a bit of jogging and some simple exercises. Jury is still out but I do need to lose weight, so my blood pressure drops a bit. I would rather not contribute to Big Pharma, tobacco, fast food or the sugar cartels. Unfortunately, I am still beholden to the oil companies, but we are trying to work on that.

Some other health obstacles a cab driver might face will be drugs, alcohol, gambling and hookers. If you are a highly addictive personality having cash daily can breed some very expensive and unhealthy habits. Be smart and manage your addictions wisely if you find yourself in any of these mouse traps.

The job itself can be addicting. Cash every day, some of the seedier and tastier side of life. Just like in anything we do: moderation is the key.

The American Culinary Federation “ACF” national headquarters is in the World Golf Village section close to Saint Augustine and this organization certifies the many layers of the cooking industry. From nutrition to bakers to chefs.

Many years ago, I made it to Certified Executive Chef took some pastry courses worked hard in hot kitchens ate a plethora of sauces from the Hollandaise/Béarnaise/Maltese, Béchamel, Beurre Blancs and my all-time favorite Espagnole or brown sauce. Working in fine dining restaurants have many delicious options most of which are deadly. I used about 12 cases of butter and about the same heavy cream a week. We had Prime rib, Veal chops, lobster, shrimp, grouper, blue and Dungeness crab, stone crab claws, Tournedos<tiny filet> Americaine<lobster and Hollandaise> and Tournedos Rossini<filet with force fed goose liver pate, mushrooms, brown sauce and Béarnaise. I was a cholesterol pumper of food but it sure tasted good.

Anthony Bourdain had it right. Addicting conditions can lead to addictions. Highly competitive, alpha dog mentality, tough job but extremely rewarding when done well. Sui-Generis individuals striving for Arete!

Even with the copious amounts of beer and alcohol consumed perhaps because of the amount of liquids we lost sweating in these incredibly hot boxes called kitchens I was never too overweight. But now that I seldom drink and never consume illicit narcotics, quit smoking, eat healthy though I grow fat in my cab. Perhaps it is age?

So, exercise is my next step and will soon put in a basketball court for some high impact workouts and a swimming pool for lower intensity fitness and perhaps help attract the hookers.

Life changes are good but do not always go as planned. However; we all need to take our health much more seriously. The more we try the less we will need to rely on doctors, hospitals and pharmaceuticals. Moderation is the key.

Now go out and get shitfaced, do a few lines, get a few crystal meth burgers, smoke your coffin nail, maybe a joint. Please don’t drive, call a cab if you want to get home safely. But if you really need to gamble:try an Uber!

Consumate

Regarding taxi ordnances in the city of Saint Augustine and the lack of enforcement:

 

I had emailed the mayor last December about my issues with the lack of code enforcement the city, city attorney’s office and code enforcement have displayed regarding my concerns.

The mayor suggested that I voice my concerns to Denise May the city attorney who wrote these regulations while colluding with Sax taxi a now defunct taxi service in Saint Augustine, Ms. May assured me all was well when in fact the transportation industry is rotten to the core. So, we at Abraxi Taxi would like a deferment for our taxi medallions. Once all the company’s I have mentioned in previous emails become legit we will pay for the certified mechanics and, the city medallions. During this reprieve we of course will keep our commercial taxi insurance current and our vehicles in a safe condition.

Once we see that other vehicles for hire are complying with the regulations and the city is being aggressive in its due diligence upholding its own rules and regulations we can then take our cars to get the proper medallions.

Since Uber and Lyfts are not taxis they should not be able to solicit business with the use of dome lights or in-vehicle identifiers. Both companies should also pay a fee to use our roads and bridges. Keep an eye on New York. To help with congestion add some sort of impact fee. If the city does not need this money for pot holes or sea wall construction, we could create a small fund for a transportation chief and small raises to the city police department. Someone needs to monitor these regulations or LET’S get together at a city meeting or workshop and undo or redo what is in the code.

Hotel shuttles need to be current on insurance and have the city as a lien holder as should all other local cab companies. Proper medallions should be on every vehicle with the correct color denoting the year valid for.

Code enforcement, a possible Transportation Director and the city police should be trained on these vehicles for hire standards and serious fines and penalties need to be assessed.

Gas powered carts are not taxis so no taking up the two taxi stands in town, words matter that’s one reason we need lawyers. Ignorance of the law is never an excuse and the penalties should be draconian.

Another option would be that like the ride share companies,there should be no regulations regarding vehicle for hire. If something bad should happen the city insurances should cover any injuries or loss of life. We at Abraxi will continue to carry commercial insurance and if others choose not to: so be it, let the chips fall where they may.

We appreciate the mulligan and if it is easier to just drop all regulations that is fine by us. Having 3 sets of rules is unjust. One set of rules for the evil empire which states do whatever you want with our blessing, the second set is to just ignore whatever we decreed, and the final set are for the ones foolish enough to adhere to them.

Dim witted as I am: I am at wits end. I have gone to city council meetings where I was belittled by a council member and admonished by the city manager, so I would like to avoid this route again. I have sent emails and resent emails to relevant 3rd parties. I have tried going to Cory at the water department and finally sent more emails to code enforcement and the city attorneys. Nothing has been addressed and it even more glaring and blatant. The city has written these fiats and should either enforce or vacate.

Dispatcher client relationship

BREVITY
How to order a cab the old-fashioned way.
Unfortunately to use a traditional taxi company you will need to call us at 904 599 6666.You can visit our website at http://www.abraxitaxi.com or http://www.abraxitaxi.org for some useful information if you would like.
When calling the dispatcher please be fast and brief. We need to know where you are at, where you are going and the number of people who require transporting. We are a zone rate company so do not hesitate to ask the price. If you do not think that it is fair, or another company might be cheaper: please do not argue and call the company you prefer. Our pricing remains the same always. We do not generally raise our pricing during surge times. You will pay the same price you forked over on your way to downtown Saint Augustine, as you will on the way back home to Crescent Beach for example.
We need your location if it is a business: the name of the business should be fine if a house a physical address is required. If you have a large group, we would rather send you a van as to make your trip more comfortable. The destination is helpful, so we can provide service to more customers in a timely fashion.
Sometimes the dispatchers are very busy and need to get as much information from you in a small amount of time, we are not trying to be rude but more efficient. We prefer that you call us from your personal phone so if anything chaotic happens we can alert you to the situation or be able to find you at peak times like last call when the clubs close. Also, when you are far away our drivers may give a shout out to make sure this is a serious enquiry and not a prank. Sometimes we will need to be prepaid before picking up in certain areas in Saint John’s County Florida. We no longer can pick up passengers at Jacksonville International Airport but can drop customers off. If you call us we will be happy to give you some other options for getting from this airport to Saint Augustine Florida. There are several Jacksonville taxis available immediately outside the terminal exit.
If you choose to pre-book or set up a specific time for a taxi to arrive, please be ready at that time. We generally like a heads up for airport transportation and many locals prefer calling us the night before for their cab ride to work the next day.
We are a no-nonsense, non-smoking, fair and honest taxi cab company. We will treat you with courtesy and respect and expect you to reciprocate this to your professional driver. Once you become a regular rider and have some patience when busy; you will always get an Abraxi Taxi.
To be honest we do strive to be the best but unfortunately there are so many things out of our control, traffic is certainly one and the Bridge of Lions is another. On rare occasions cars can have flats or other mechanical issues. Point being; allow yourself plenty of time especially if going to work, and when you are ready to go home give us a call and we will dispatch a cab for your return trip.
We do accept credit cards. There is a 10.00 minimum processing fee. If you would rather stop at an ATM we are fine with that. We do charge 1.00 per stop and .50 a minute wait time. Sometimes it may save you some money to keep a 20.00 bill in your wallet. This will get you a long way or even back and forth to work with change to spare. We encourage tipping!
Abraxi Taxi prefer that you call us from your personal cell phone and you remain at your location. People who move we call Easter Eggs and no driver likes to hunt for fares walking along dark roads or hiding in the bushes. Find a well-lit, safe spot and we will do our best to find you. AND at times will even call to let you know we are ready to transport. So please answer your phone! However; it is your responsibility to be ready for the cab we assigned you.

Enforce policy or drop regulations!

I wish that I had been notified that the new taxi regulations either no longer apply or have been extended past the due date of October 1st.We at Abraxi Taxi struggled and with great expense were able to get our fleet to the safety and mechanical standards set forth by the city and the now defunct Sax taxi.

If we do not have a level playing field which has already been skewed by Lyft and Uber there is little reason or incentive to expand and hire more drivers to spend their money here in Saint Augustine. Nor is there any money left in the kitty to give back to our community. Is there any rhyme or reason to enforcing the regulations in place?

So, my questions are why should we as company be the only legitimate taxi service in this great city? Why is this code not enforced? Other cab companies, pedicabs, shuttles and gas-powered golf carts are not in compliance.

The biggest question however is if Uber/Lyft are not taxis {which indeed we all know they are} why are they permitted to run around around town with taxi lights? They are not only stealing from us they are also breaking the ride sharing rules. Also, many of these unfortunate souls do not even have Florida plates let alone insurance at all.

So please tell me where I can find a copy of the taxi codes and what is being done to enforce what’s on the book if anything, I would rather not waste anyone’s time at a commission meeting. If rules and regulations are no longer required that is also fine and we can make a better determination on how we prepare for next year. Again, wish Denise May the best in her newest career venture.

What we expect from our drivers

Introduction
In today’s world of tough competition, the importance of quality service offered by taxis cannot be highlighted enough. Our goal at Abraxi Taxi is to provide the best transportation services for all our clients and enable us to achieve a competitive edge in this industry. To do this, we aim to impress every person who rides with us by being well-informed about various destinations and prompt with clean taxis and excellent customer service. Drivers must also remain professional by being reliable, respectful, responsible, and competent.
We offer the latest in technology, efficiency, and safety to help our drivers move people straightforwardly and make money. It is extremely important to understand that as our driver, you are our brand ambassador, the one who can guarantee every customer walks away with a smile and keeps coming back. This handbook establishes an effective, accountable and transparent framework for managing drivers at Abraxi Taxi. It will help you understand what we expect of you as our taxi driver as we envisage to be the best Taxi Company this country has to offer.
Abraxi Taxi Company is also fully compliant with all the regulations put forth by the City of Saint Augustine—including proper business and hack licensing, commercial taxi insurance, and the official city medallion. Therefore, to be our team member:
• You must validate your state driver’s license.
• You must follow all the regulations set by the City of Saint Augustine and the State of Florida, as well as the policies of Abraxi Taxi Service.
• You must be committed to delivering great service and customer relations to all our clients.
• You must operate our vehicles in a safe and defensive manner making sure that all customers are offered a stress-free riding experience.
• You must have excellent driving skills as well as confidence and adequacy on the road.
• You must not be afraid of giving back feedback and making suggestions that you feel may make our company better.
We believe that when you succeed, we succeed, when you are happy, we are happy, and when you are great, the company is great. We are glad that you have brought your skills to Abraxi Taxi and we want you to be the most successful team member you can be. Let’s work and achieve greatness.
Abraxi Taxi Dispatch Guidelines
We only have shift drivers, but we offer owner/operator programs. A shift driver will work a 12-hour shift and MUST follow our laid-out guidelines to the letter. Financial obligations are paid daily to the owner, and late payments may incur a fee. Below is a detailed list of our dispatch guidelines and regulations:
1. You MUST have a good phone, preferably a smartphone or tablet running iOS or Android system. The smartphone should also have an efficient running service; we recommend Verizon or ATT. A good phone or tablet will be very helpful when you need to use travel apps or Google Maps. Keep your phone charged, and with you always while working.
2. When you accept a dispatched call, you MUST be committed to it, no exceptions. Failure to complete this quest will have severe consequences—you may be suspended, make full payment, and/or get terminated.
3. You MUST keep your statements to the dispatcher brief and direct to the point. For instance, if you have a pickup from the beach headed downtown, tell the dispatcher something like this— “clear on the beach; headed downtown.” And when you get downtown, call in and say, “clear.”
4. If the customer has any changes to their travel itinerary, you MUST alert the dispatcher immediately. Sometimes it is cheaper to charge the passenger by the hour. Our minimum credit card fare is $10.
5. When you receive a call to pick a client to the airport, you MUST be there 10 minutes early.
6. Our shifts are set to start at 5 or 6 AM and end at 5 or 6 PM (12 hours), six days a week preferably. Arrangements can occasionally be made for extra time off. However, will need 24-hour lead time to make such arrangements.
7. You MUST always use our price sheet and never overcharge the client. If you don’t have a copy of the price list, you can access it on our website. We use flat rates so finding the quickest route to your destination will help both you and the customer.
8. Abraxi Taxi accepts credit cards, so you MUST open a bank account and sign up with Square or Intuit. PayPal is another viable option. Provide our business cards to the client whenever they ask and let them know you are available whenever they need you for their trip back.
9. 30 minutes before your shift ends, you MUST vacuum, clean, and gas the vehicle and leave a full-tank of gas. If you lose the vehicle’s key, you replace the key. You must also pay the daily shift lease. Remember, you will be held accountable for any tickets.
10. You MUST check all fluids and body condition of the vehicle before taking any vehicle. Most of our vehicles are shared by daytime and nighttime shift drivers. Therefore, do not take a vehicle if you notice any exterior damage or safety issues. If you notice such issues, alert a dispatcher, manager, or owner immediately.
11. We provide a maintenance checklist deposit envelope which you MUST FILL out fully at the end of your shift. If you notice any dents or dings, notify the dispatcher, and have them enter this in the daily log. This is for your protection. Not everyone is as honest as yourself. Please complete this checklist fully every time you finish your shift.
Abraxi Taxi Service Breakdown Guidelines
In the event you have a breakdown with any vehicle provided by the Abraxi Taxi, (for example, a flat tire, or any mechanical problem or check engine light that hinders the operability of the vehicle) you are required to do the following to avoid possible penalties or inconveniencing the clients.
1. You MUST notify the dispatcher immediately using proper procedures.
2. You must answer all the questions put to you by the dispatcher and record the time of the breakdown in the daily log.
3. If a breakdown happens when the passenger is on board, you MUST notify the dispatcher to arrange for a transfer to a second vehicle.
4. If a tow vehicle has been requested, you MUST remain with the vehicle until the tow company arrives at the scene. If the vehicle is repaired on site, you must also notify the dispatcher and record the time you resume service.
5. If you are able to restart the vehicle without requiring repair services, you MUST call in and notify the dispatcher who will then CANCEL the tow services. If you fail to do so, you will incur the charges of the tow company.
6. If the vehicle is indeed towed back to Abraxi Taxi facilities, you MUST accompany the vehicle, riding in the tow vehicle. Then you must complete the necessary procedures at our facilities to obtain another taxi and resume work.
7. You MUST also notify the dispatcher of any change in status, i.e., the breakdown time and time-back in service, which will be recorded accordingly.
Abraxi Taxi Service Accident Guidelines
1. In the event that you are involved in an accident, you MUST ensure that everyone involved is all right—if you are all right yourself of course.
2. You MUST then write down the plate number of all the vehicles involved and notify the dispatcher, the owner, or call the number provided to you in the glove compartment.
3. You MUST answer all the questions presented to you by the dispatcher as calmly and as simply as possible and then follow all the instructions laid to you by the dispatcher and cooperate fully.
4. If the vehicle is still operable, you MUST proceed to the nearest police station to make a statement. Take some pictures if you can, but police reports are extremely crucial. Many times, the authorities will be on scene.
5. You MUST report any accident, no matter how minor, and whether any damage has been incurred or not. No exceptions will be tolerated!
6. If you cannot drive the vehicle, you MUST remain at the scene of the accident until the dispatcher sends a tow company. You must also notify the police while you are at the scene.
7. You MUST secure the details of the other driver(s) including the owner of the vehicle; the name of the driver; the driver’s license and social security numbers; the name of their insurance company; and the names and contacts of the passengers in the other vehicle(s). Try to secure the names and contacts of any bystander who witnessed the accident. You should also provide your details if required.
8. After obtaining the police report and other necessary details, you MUST report back to the Abraxi Taxi facilities to obtain and complete our accident report. Here, you must submit your driver’s license to the dispatcher and wait to see the claims.
9. If any vehicle damage occurs because of a direct cause of your actions, you MUST reimburse the company a deductible fee of $1000.
10. Note, you MUST know and understand that all decisions made by the Abraxi Taxi claims department are final.
Abraxi Taxi Driver’s Behavior and Professionalism
At Abraxi Taxi, we choose to distinguish between a driver’s performance and driver’s behavior. Failure to differentiate between these two concepts has caused and continues to cause, confusion among many drivers. A driver’s performance relates to the driver’s skills and abilities and follows the expanded guidelines. On the other hand, we believe a driver’s sense of professionalism should be instinctive and should be used to promote the brand’s image. We uphold the following behaviors:
1. Always be on time and if anything is holding you up, notify the client immediately.
2. Always abide by the seat belt laws.
3. Drive carefully by keeping the adequate speed limits and traffic regulations.
4. Stay calm as you drive through heavy traffic or dealing with impolite customers.
5. Be friendly to the clients, ask them their music preferences and even help them load and unload the luggage.
6. Lead the conversation with the clients professionally, respecting their distance.
7. Clarify the route details to the client, and ask them if they have a favorite route.
8. No disruptive behavior, including flirting or inappropriate actions or language. Behaviors such as sexual harassment can never be tolerated in this company.
9. Never drive while holding your phone or texting. Always obey traffic rule.
10. Never hint at receiving tips from the clients.
11. Keep safe any belongings left behind by the clients and take them back to our facilities.
12. Do not allow customers to eat in the cars. However, be polite when letting them know.
13. Always dress presentable and maintain a high level of personal hygiene.
14. Don’t allow your significant others into the vehicle. No extra riders should be allowed in the vehicle. You should never overload.
15. Always answer your calls, from clients and management alike. Never assume the management knows what you are up to. Rely on calls, not text messages.
16. NEVER attend any shift while drunk. This will lead to immediate termination. Abraxi Taxi is a drug and alcohol-free workplace.
Frequently Asked Questions
Driver FAQs What to Do
What if the customer is not there to accept the ride? Wait five minutes and then call the client. Wait for another ten minutes and call again if he/she is still not there. If he/she still doesn’t show up, notify the dispatcher.
What to do in case of a breakdown? Call the dispatcher and follow the instructions given.
What to do in the event of an accident? Call the dispatcher or owner and follow the instructions given. Take important details of the other vehicle(s).
What to do if you had to incur parking charges? Pay parking charges from your pocket but inform the dispatcher about it after the trip. Provide the receipt.
What to do if you do not know the client’s directions? Try to use google maps or ask your co-workers for tips.
What if a regular client calls and you are not on shift? Try to cover with a shift partner and have them call the dispatcher.
How do I make more money? Hang out where people are; this would be stores, plazas, and hotels, in the day, and hotels and nightclubs at night. We are particularly famous at the statue of Ponce De Leon and the Bridge of Lions.
Befriend clients to get regulars. Drive during peak hours.

Ponce and Philly

There really is a lot to do here in Saint Augustine so let’s try to find a few links to take you to many festivals and tourists attractions we have going on. March really kicks it off with the festivals and concerts, but that does not mean the Florida winter isn’t loaded with fun.
Now you finally flew in via Frontier from Philadelphia to escape the weather. You start noticing that everything seems to be Ponce this Ponce that. Who exactly is this Ponce de Leon character and why is he so revered here in Saint Augustine?
In Philadelphia you have a Columbus street and even a parade for Christopher who in 1492 sailed the ocean blue. We at Abraxi taxi tried to find out some more about the founder of our historic city and would like to share a bit of his life. He definitely was a Renaissance man, but at the detriment to many.
Being from the Northeast and watching the many parades, what in the world is a better spectacle than the Mummers, in Philadelphia? I think having a tribute to Ponce De Leon would be awesome. My first obstacle was that I could not find his true birthday so we looked further into his life and especially his connection with Christopher Columbus, and as it turned out in a weird twist, Philadelphia.
John Meehan from his famous Irish pub on the Bayfront started the Saint Patrick’s Day parade, we from Abraxi Taxi service and airport shuttle, could propose a similar tribute to our Father Mr. Ponce. How about boarding a Frontier flight nonstop to Saint Augustine airport armed with those awesome costumes and banjos? What could be better than doing it with Philadelphia/Mummers style? We could have those marching bands decked out with feathers strumming and strutting along the Matanzas Inlet with cannons firing from the Castillo de San Marcos. But we are getting ahead of ourselves and with all the festivals, movie premiers, museums, concerts where can we find an open date.
So let’s start with our man Ponce.

Legacy (This is from Bio)
“Juan Ponce de León was a product of his time—ambitious, hardworking and ruthless when the occasion called for it. He built a small financial empire that helped advance Spanish colonization in the Caribbean, and he might have gone even further had he been able to avoid political intrigue with the Columbus family.
Many historical sources agree that he treated the native people under his control better than most conquistadors. However, enslavement and disease took a very heavy toll on these populations and he faced several violent uprisings during his tenure as governor.
Ponce de León will forever be associated with the fountain of youth, even though there is no record that he deliberately searched for it. Though he acknowledges the existence of the fable in his memoir, he was by all accounts far too practical a man to waste time on such a fantasy amidst the building of his fortune.”
So the conquistadors were generally religious people that in pursuit of their own greedy goal for gold and treasure ENSLAVED and mistreated the local populations they were trying to conquer. No doubt this was for the glory of god and the salvation of souls and perhaps some actually believed this. But after doing some research on the Spanish Explorers even Christopher Columbus, it really becomes apparent that greed, power and self-aggrandizement were the true reasons. And the natives, as if their fate was not bad enough, suffered from all forms of European diseases the deadliest being small pox.
It does seem that Ponce de Leon came from a nice family that was educated and cultured. He did come to the Americas with Columbus on his 2nd voyage. He was governor of Puerto Rico and was 4 feet 11 inches. And considered tall for his time. We have a statue of a life sized Ponce at the Plaza de la Constitucion that is exactly like the one in Olde San Juan, Puerto Rico. The scholars praise Ponce for his treatment of the slaves, but do not forget Columbus last voyage was back to Spain in chains, for what at the times were crimes against humanity. And it would be later in Ponces life that the sons of Christopher Columbus would thwart his ambitions.
It seems that after Spain expelled the Moors many soldiers of fortune became unemployed but several including Juan Ponce de Leon were able to gain access to the New World. Yes, there was a Muslim problem and under employment over 500 years ago. Yet several thousand boarded ships and set sail from Spain to Hispaniola, what is now modern day Haiti/Dominican Republic. And it really starts here for Ponce and his quest for fame and fortune.
The trip took only 3 weeks and there were slaves to be exploited, souls to be saved and gold to line one’s pockets. Ponce was all in. The priests did expect the natives to be taught reading and writing by the new masters and maybe because of the times this behavior was condoned. The saving of souls no matter the cost. No doubt Juan was an opportunist that had the King’s ear and even some limited support from the Columbus family. This almost sounds Soprano-esque but with little to no oversight he was in defacto the Don of Dons.
Juan did seem impressed with the Indian population fighting skills and like a Don Quixote took notice and defeated the windmills of the new wild west. And to this day is considered the 1st conquistador and hero of Puerto Rico.So along with other soldiers of fortune like Cortez and De Soto they managed to wreak havoc on one civilization, but this laid the foundation for a new world order that continues to this day.
“Spanish conquistador Ponce de Leon founded the oldest settlement in Puerto Rico and sought to find the Fountain of Youth. He gained wealth, fame and fortune – often at the brutal expense of native populations.”
Perhaps the lust of more power and more gold drove him to even more expeditions into Florida where he eventually brought a gun to a poison arrow fight which he lost. He was able to make it to Havana Cuba where he died from his wounds. There is much more about him on the History Channel, Wikipedia and Biography but that I think this sums up the man. In his world he would be considered a brave an honorable man, it must have taken courage and a brass set to adventure into the unknown. He discovered Florida on Palm Sunday so I would suggest this should be the day we set aside for the Ponce de Leon/Southern Mummers extravaganza.
Ponce de Leon has one other Philadelphia connection and that is to the esteemed Benjamin Franklin. Ponce is credited with the discovery of the Gulf stream. ”This was the first encounter with the Gulf Stream where it reaches maximum force between the Florida coast and the Bahamas. Because of the powerful boost provided by the current, it would soon become the primary route for eastbound ships leaving the Spanish Indies bound for Europe.” But it was Benjamin Franklin that actually took his genius and performed scientific measurements that actually charted this ocean river naming it the Gulf Stream.
Now all that booty from the New World was heading back to Europe via the Florida straits and the Gulf Stream. Of course we live in paradise but for a few months a year we can experience the Hurricane season. We have great forecasters to warn us when a storm might be brewing but 500 years ago not even Nostradamus was predicting weather. (The fact that he was French and hated the Spanish could be a reason.) So many of those Spanish Galleons sunk, left billions of dollars in gold and silver bullion on the ocean floor. So here comes Saint Augustine’s final connection to Philadelphia in the name of Pat Croce, treasure hunter. You can tour his pirate museum right here in the historic city.
So let’s go over our connections to Philadelphia. Nonstop seasonal flights to Saint Augustine. The airport to the downtown hotels costs about 10 to 15 dollars if you were to use a taxi cab or there are plenty of rental car agencies to choose from. Next we have a relationship between Ponce and that superstar Ben Franklin and the gulf stream. Abraxi Taxi’s next adventure is to petition the U.S Mint as Ponce deserves his portrait on at least a coin. Preferably a gold doubloon 3rd string in this symphony. Is Pat Croce of Allan Iverson and 76er fame, now a pirate expert looking for Ponces booty? Is it too much to ask that the Mummers also honor us? Giving us a quadruple double.
Easter usually comes in April so we really should just pick a date. Early May might be best. The first Saturday. The weather will be ideal. Not too hot, not too cold. Those Mummer arrays would be miserable in the Summertime. This could kick off Player Championship Golf Tournament in Ponte Vedra, an ideal time, and still not interfere with Bill Murray’s Charity Golf Event at his family’s restaurant Caddy shack in late March. Of course the Parade would start at the Fountain of Youth and continue on San Marco. Yes, that is the original Ripley’s Believe It or Not on the left. Up West Castillo past the Best Western Spanish Quarter, ending up at Francis Field.
The Mummers are in of themselves a show. A stage could be set up, we could have more performances and of course an awards ceremony. For those of you that have not been blessed to watch anything as unique and creative as this New Year’s Day tradition you really are missing something special. Think Liberace and those 20s feather strippers on ecstasy, drunk on Blackberry brandy freestyling it down main street America. Some very talented people who work long hours and spend beaucoup de bucks for one show. This is a great opportunity to enjoy our great city of Saint Augustine and what we consider wonderful weather.
At the next city council meeting lets come out and support the Parade for Ponce. We can set up a committee to oversee the implementation and lobby our legislature for support. They were able to plan our 450th birthday party and a huge Mumford and Sons concert very efficiently, why not this event? Some laws like open containers should be relaxed and traffic would have to be controlled. There could be a few designated taxi stands and special shuttles. It would be an awesome tribute to our founding father, a truly sui generis festival, and with help from other Ponce de Leon groupies this could become something special.
Maybe we could invite the King and Queen from Spain! This is a bit about Spanish history and we actually do reenactments of the British Pirate Drake overtaking the Spanish here in Saint Augustine. If you love history especially American history it really all started here in Saint Augustine Florida, and whether or not Ponce discovered the Fountain of Youth or was even the driving factor on him choosing to visit here, the two will always be connected.
So I vote to give tribute to Ponce de Leon with a special celebration here in Saint John’s County Florida and let’s do it with some Yankee flair and show Saint Augustine how we party in Philadelphia. That is another thing we have in common because after all we are a quaint little drinking town with a fishing problem. But do not drink and drive! Call Abraxi Taxi, we get you where you need to Go!

Saint Augustine and the taxi scene!

Abraxi taxi has been servicing Saint Augustine area for going on 10 years, now. We are a small, privately owned, full-service cab company. We are open 24 hours a day, 7 days a week, all year round. We can get you to local restaurants and bars, tour departure locations, or one of the many airports here in the northeast part of Florida.

Abraxi Taxi is fully compliant with all of the regulations put forth by the City of Saint Augustine. This includes proper business and hack licensing, commercial taxi insurance, and the official city medallion. Our cars are inspected by the city garage, where a certified master mechanic performs checks and inspection of all the essentials related to engine and safety, as well as brakes and tires, windows and seat belts. We think we have the nicest, newest and safest livery. And into our well-kept vehicles we place the most knowledgeable professional drivers in town. Our cars even smell nice! That’s because we keep them clean and also enforce a non-smoking policy.

We do not use taxi-meters. Rather, we base your fare on a zone or flat rate basis. This usually benefits the customer, since no matter what, the price quoted will always be the price you pay. Traffic in the historic portion of the Ancient City can be brutal. The Bridge of Lions goes up many times each day, and often it seems to go up at the most inopportune times. No matter, the flat rate that we’ve quoted you will be what you pay. This can really favor the passenger when using our airport shuttles.

We charge just 75.00 from Downtown Saint Augustine to the Jacksonville and Daytona airport. Other airports – those further away from the city center – cost more. The brunt of our airport transportation is to Jacksonville International (“JAX”), which is about 50 miles from Saint Augustine – close to the Georgia border. Driving to JAX can take as little as an hour and 15 minutes, but it can also take longer if there is traffic, an accident, or construction on one of the highways. We can pick up at the Daytona airport and for a few extra bucks bring you to the beautiful Castillo Real on Saint Augustine beach.

Keep in mind that Frontier airlines also has seasonal nonstop flights from Chicago and Philadelphia to Northeast Florida Regional Airport NFRA here in Saint Augustine. There are many car rental businesses here but if you need or just prefer to go with a cab, call Abraxi Taxi. We are properly licensed to pick up passengers at the gates.

We will provide our shuttle anywhere in Saint John’s county but our base fare of 75.00 is from the downtown area. When you book with us it is your private cab, so you won’t need to be sharing with strangers. A bit of privacy can sometimes be a good thing!

Abraxi taxi accepts cash and all major credit cards. A few of our drivers can also accept Pay Pal. If you feel the driver did a great job, then tipping is also an option. And all of our drivers can process credit cards using their smart phones.

As an added bonus our cars are all late-model. And because our drivers all live in Saint Augustine they not only know how to get to places the fastest way, but they will make sure you are getting your drinks and dinner at a reputable establishment.

In fact, Abraxi taxi drivers are like having your local Trip Advisor. Saint Augustine has SO much history to share! After all, we are the oldest city in country. Back in the 1500s Ponce De Leon came here looking for the Fountain of Youth and named us “La Florida.” That fountain is still here, and well worth a visit.

If you are staying for a few days or more we highly recommend that you check out the Red or Green train/trolley tours to see the many sites we have to offer. Ghosts abound for the paranormal fanatic. The Alligator Farm is worthwhile and has zip lines for the young at heart. So take a sip of that water from Ponce’s quest and have a blast. The old jail – especially on one of the special Gravestone Ghost Tours – is really spooky. They put you in the hoosegow, then throw away the key. Some other haunted venues include the lighthouse and Spanish Military Museum located on Aviles street – the oldest street in America. We recently celebrated our 450th birthday. And with all those years come a treasure trove of museums. Try the Lighter or Villa Zorayda — plenty to do when the weather does not cooperate.

Your visit here will not be complete until you visit our fort, The Castillo de San Marcos, the oldest masonry fort in the continental US. This ancient fort is constructed with coquina. Coquina is a type of sedimentary rock composed of shells of mollusks, making it able to absorb the force of cannonballs. Because of this the fort was never breached.

If you like adventure you may want to book a spot on the pirate ship Black Raven for some mock battles and “arrgghhhh-rated” fun. And then there’s the pirate museum, owned by Pat Croce of Philadelphia 76ers fame.

Other outings to fill your days: take a trip to one of our beautiful beaches – Vilano or Saint Augustine. Many great restaurants and bars to choose from. For waterfront dining try Caps on the water or the Conch house. We can also highly recommend the Reef restaurant – especially for Sunday brunch. Take a walk on the pier, or charter a deep-sea fishing trip. Saint Augustine has many venues that are popular for bachelor and bachelorette parties, with a wide range of beautifully appointed and reasonably priced ocean front houses for rent.

If you are staying in Crescent Beach you may want to try out Marineland, a place that is both fun and educational. Here you can swim with the dolphins. The original Flipper TV show was filmed here, and this was also the location of some fascinating experiments conducted during the second world war. The University of Florida now runs Marineland and is just an hour away from St. Augustine, in Gainesville.

Recently opened is the Saint Augustine Aquarium snorkel adventure, where the truly adventure-loving can swim with sharks and explore for underwater treasure, all the while snorkeling with an abundance of beautiful fish. Does it get any more exciting?

Years ago some great explorers came here looking for treasure, and there is still much treasure to be found in Saint John’s County.

Are you a golfer? Then you know that the 5th and richest golf tournament is held in May at the Sawgrass Marriot resort in Ponte Vedra. Here you can tee off on the world famous 17th. And if the Sawgrass fees are a little too steep for your budget, try the Squire or King and Bear – two other top notch courses located in World Golf Village. They are about a 20-minute drive from downtown Saint Augustine. The World Golf Hall of Fame and Bill Murray’s Caddy Shack restaurant are also located in the Village.

If you’re a fan of music and live performance you may want to check out the Ponte Vedra Beach concert hall – just a short drive North. And of course there is our very own Saint Augustine Amphitheater, a gorgeous outdoor musical treasure here on the island. Just a few of the up and coming shows that will kick off in 2017: Foreigner, Kansas, and Willy Nelson. The season ends in November, so check out the Amphitheater’s website for early tickets and special events.

For business meetings there’s the Renaissance Hotel and Conference Center – superb location place for those special company meetings. It is a bit of a drive from Saint Augustine but the Renaissance Marriott offers golf packages and limited free shuttle service to the outlet malls and downtown Saint Augustine.

Taxicabs rates here are among the lowest in the country, so there is no reason to drink and drive. Keep your car parked and call a cab. You can get your car later or we can even bring the car to your house. If you know you might have one glass of wine too many at Michael’s Tasting Room, just call us! We’re more than happy to serve as your designated driver.

As a full service 24-hour cab service we also offer a range of auxiliary services. Like delivery! Maybe you ran out of cigarettes or milk or eggs. We are happy to pick it up any purchase and bring it to you. Some drivers carry battery cables and can come out and give you a jump. We also can provide car transport, bring your vehicle to any location. Our fees will vary depending on distance. So no matter the issue if we can provide our services in any way just ask. Need your student picked up from Flagler College and brought to the Jacksonville Airport? Feel free to call and we will process the credit card via phone and ensure the safe transport your son or daughter.
Abraxi also specializes in late night airport transportation when the other taxi services are fast asleep.

Saint Augustine is a big wedding town and we have taxicab vans for large groups. Plan on Abraxi Taxi to handle all your needs, from the airport to the wedding to the reception to the hotel, and back to the airport. Call ahead to make a reservation or visit our website for complete rates and reviews.

Regardless of where you choose to go, remember that even though you are in Florida (The Sunshine State!), the weather can be fickle. So on a rainy day, you can visit the San Sebastian Winery. They offer tours, wine tasting, including some of Florida’s finest. A short walk away is Whetstones Chocolate Factory, where you can sample everyone’s favorite confection. And then just around the corner is our Distillery and the Ice Plant. Tours are conducted and you can even purchase a rare bottle of their Florida bourbon. In the adjoining building, you can enjoy a wide selection of craft cocktails and appetizers. Feel free to dine with gusto and then call Abraxi Taxi for your ride back to the Casa Monica.

At Abraxi Taxi we are honored with the tasks of transporting the guests that visit us here in the Ancient city and appreciate it that you are supporting small businesses like us that are the core of our country’s free enterprise – its lifeblood. So when you come and visit, drop a dime and call us for timely and prompt service. And always remember:

Abraxi Taxi gets you where you need to Go!

Saint Augustine Night of Lights and Abraxi Taxi!904 599 6666 Airports

It is that time of year again and the city is recovering nicely from the hurricane.Every year the elves come out late at night and start stringing millions of lights throughout the city of Saint Augustine. Travelers come from afar to see this amazing display of holiday cheer.
Traffic will increase dramatically and jaywalkers will abound; so please drive very carefully when in the downtown area.The city does offer some solutions to allay the potential traffic issues and parking problems we will have for the next couple months.
There is plenty of information at the city of Saint Augustine website or try parkstaug.com.
Who could have imagined that a single lighting of a candle 250 years ago would grow into a worldwide phenomenon here in the historic city. Taxis can be found across from the fort, near the Casa Monica or around the plaza where the Christmas tree will be. Plan your transportation needs wisely and be patient as the traffic will be heavy.Happy holidays to those we know and the new friends we will make.Enjoy your stay with us. If we send you that one finger gesture whilst on the the Holly Jolly train it is just our cabby way of saying Merry Christmas to all and to all a good night.