Consumate

Regarding taxi ordnances in the city of Saint Augustine and the lack of enforcement:

 

I had emailed the mayor last December about my issues with the lack of code enforcement the city, city attorney’s office and code enforcement have displayed regarding my concerns.

The mayor suggested that I voice my concerns to Denise May the city attorney who wrote these regulations while colluding with Sax taxi a now defunct taxi service in Saint Augustine, Ms. May assured me all was well when in fact the transportation industry is rotten to the core. So, we at Abraxi Taxi would like a deferment for our taxi medallions. Once all the company’s I have mentioned in previous emails become legit we will pay for the certified mechanics and, the city medallions. During this reprieve we of course will keep our commercial taxi insurance current and our vehicles in a safe condition.

Once we see that other vehicles for hire are complying with the regulations and the city is being aggressive in its due diligence upholding its own rules and regulations we can then take our cars to get the proper medallions.

Since Uber and Lyfts are not taxis they should not be able to solicit business with the use of dome lights or in-vehicle identifiers. Both companies should also pay a fee to use our roads and bridges. Keep an eye on New York. To help with congestion add some sort of impact fee. If the city does not need this money for pot holes or sea wall construction, we could create a small fund for a transportation chief and small raises to the city police department. Someone needs to monitor these regulations or LET’S get together at a city meeting or workshop and undo or redo what is in the code.

Hotel shuttles need to be current on insurance and have the city as a lien holder as should all other local cab companies. Proper medallions should be on every vehicle with the correct color denoting the year valid for.

Code enforcement, a possible Transportation Director and the city police should be trained on these vehicles for hire standards and serious fines and penalties need to be assessed.

Gas powered carts are not taxis so no taking up the two taxi stands in town, words matter that’s one reason we need lawyers. Ignorance of the law is never an excuse and the penalties should be draconian.

Another option would be that like the ride share companies,there should be no regulations regarding vehicle for hire. If something bad should happen the city insurances should cover any injuries or loss of life. We at Abraxi will continue to carry commercial insurance and if others choose not to: so be it, let the chips fall where they may.

We appreciate the mulligan and if it is easier to just drop all regulations that is fine by us. Having 3 sets of rules is unjust. One set of rules for the evil empire which states do whatever you want with our blessing, the second set is to just ignore whatever we decreed, and the final set are for the ones foolish enough to adhere to them.

Dim witted as I am: I am at wits end. I have gone to city council meetings where I was belittled by a council member and admonished by the city manager, so I would like to avoid this route again. I have sent emails and resent emails to relevant 3rd parties. I have tried going to Cory at the water department and finally sent more emails to code enforcement and the city attorneys. Nothing has been addressed and it even more glaring and blatant. The city has written these fiats and should either enforce or vacate.

Dispatcher client relationship

BREVITY
How to order a cab the old-fashioned way.
Unfortunately to use a traditional taxi company you will need to call us at 904 599 6666.You can visit our website at http://www.abraxitaxi.com or http://www.abraxitaxi.org for some useful information if you would like.
When calling the dispatcher please be fast and brief. We need to know where you are at, where you are going and the number of people who require transporting. We are a zone rate company so do not hesitate to ask the price. If you do not think that it is fair, or another company might be cheaper: please do not argue and call the company you prefer. Our pricing remains the same always. We do not generally raise our pricing during surge times. You will pay the same price you forked over on your way to downtown Saint Augustine, as you will on the way back home to Crescent Beach for example.
We need your location if it is a business: the name of the business should be fine if a house a physical address is required. If you have a large group, we would rather send you a van as to make your trip more comfortable. The destination is helpful, so we can provide service to more customers in a timely fashion.
Sometimes the dispatchers are very busy and need to get as much information from you in a small amount of time, we are not trying to be rude but more efficient. We prefer that you call us from your personal phone so if anything chaotic happens we can alert you to the situation or be able to find you at peak times like last call when the clubs close. Also, when you are far away our drivers may give a shout out to make sure this is a serious enquiry and not a prank. Sometimes we will need to be prepaid before picking up in certain areas in Saint John’s County Florida. We no longer can pick up passengers at Jacksonville International Airport but can drop customers off. If you call us we will be happy to give you some other options for getting from this airport to Saint Augustine Florida. There are several Jacksonville taxis available immediately outside the terminal exit.
If you choose to pre-book or set up a specific time for a taxi to arrive, please be ready at that time. We generally like a heads up for airport transportation and many locals prefer calling us the night before for their cab ride to work the next day.
We are a no-nonsense, non-smoking, fair and honest taxi cab company. We will treat you with courtesy and respect and expect you to reciprocate this to your professional driver. Once you become a regular rider and have some patience when busy; you will always get an Abraxi Taxi.
To be honest we do strive to be the best but unfortunately there are so many things out of our control, traffic is certainly one and the Bridge of Lions is another. On rare occasions cars can have flats or other mechanical issues. Point being; allow yourself plenty of time especially if going to work, and when you are ready to go home give us a call and we will dispatch a cab for your return trip.
We do accept credit cards. There is a 10.00 minimum processing fee. If you would rather stop at an ATM we are fine with that. We do charge 1.00 per stop and .50 a minute wait time. Sometimes it may save you some money to keep a 20.00 bill in your wallet. This will get you a long way or even back and forth to work with change to spare. We encourage tipping!
Abraxi Taxi prefer that you call us from your personal cell phone and you remain at your location. People who move we call Easter Eggs and no driver likes to hunt for fares walking along dark roads or hiding in the bushes. Find a well-lit, safe spot and we will do our best to find you. AND at times will even call to let you know we are ready to transport. So please answer your phone! However; it is your responsibility to be ready for the cab we assigned you.

Enforce policy or drop regulations!

I wish that I had been notified that the new taxi regulations either no longer apply or have been extended past the due date of October 1st.We at Abraxi Taxi struggled and with great expense were able to get our fleet to the safety and mechanical standards set forth by the city and the now defunct Sax taxi.

If we do not have a level playing field which has already been skewed by Lyft and Uber there is little reason or incentive to expand and hire more drivers to spend their money here in Saint Augustine. Nor is there any money left in the kitty to give back to our community. Is there any rhyme or reason to enforcing the regulations in place?

So, my questions are why should we as company be the only legitimate taxi service in this great city? Why is this code not enforced? Other cab companies, pedicabs, shuttles and gas-powered golf carts are not in compliance.

The biggest question however is if Uber/Lyft are not taxis {which indeed we all know they are} why are they permitted to run around around town with taxi lights? They are not only stealing from us they are also breaking the ride sharing rules. Also, many of these unfortunate souls do not even have Florida plates let alone insurance at all.

So please tell me where I can find a copy of the taxi codes and what is being done to enforce what’s on the book if anything, I would rather not waste anyone’s time at a commission meeting. If rules and regulations are no longer required that is also fine and we can make a better determination on how we prepare for next year. Again, wish Denise May the best in her newest career venture.